1. Who we are
This website is operated by Dukkan Restaurant.
Website: https://dukkan.az
Contact phone: +994 51 500 59 59
Contact email: info@dukkan.az
Location: Baku, Azerbaijan
We respect your privacy and are committed to protecting your personal data.
2. WHAT PERSONAL DATA WE COLLECT
We may collect and process the following personal data:
Name and surname
Phone number
Messages you send to us
Reservation details (date, time, number of guests)
IP address and browser information
Any information you voluntarily provide via our website or messaging platforms.
3. HOW WE COLLECT YOUR DATA
We collect personal data when you:
Contact us by phone or WhatsApp
Make a reservation
Send messages via WhatsApp or other messaging services
Leave comments or inquiries on our website
Interact with our website (cookies and analytics)
4. USE OF WHATSAPP
We use WhatsApp Business to communicate with our customers.
When you provide your phone number, you consent to receiving messages from us via WhatsApp, including but not limited to:
Reservation confirmations
Reservation reminders
Updates regarding your booking
Customer support responses
We do not send spam messages.
You may stop receiving WhatsApp messages at any time by replying “STOP” or by contacting us directly.
5. PURPOSE OF DATA PROCESSING
We use your personal data for the following purposes:
Managing restaurant reservations
Customer communication and support
Sending reservation-related notifications
Improving our services and customer experience
Legal and security purposes
6. DATA SHARING
We do not sell your personal data.
We may share your data only with trusted third parties necessary to provide our services, including:
Meta Platforms, Inc.
WhatsApp Ireland Limited / WhatsApp LLC
This data sharing is strictly limited to enabling communication services.
7. DATA RETENTION
We retain your personal data only for as long as necessary:
Reservation and communication data — as required for operational purposes
Legal or accounting data — as required by applicable law
8. YOUR RIGHTS
You have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your personal data
Withdraw your consent at any time
To exercise your rights, please contact us at: info@dukkan.az
9. COOKIES
Our website uses cookies to improve user experience.
Cookies may be used to:
Remember user preferences
Analyze website traffic
Improve website performance
You can disable cookies in your browser settings at any time.
10. EMBEDDED CONTENT
Our website may include embedded content (e.g., videos, images, maps).
Embedded content from other websites behaves as if you visited those websites directly and may collect data according to their own privacy policies.
11. DATA SECURITY
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
12. CONTACT INFORMATION
If you have any questions about this Privacy Policy or your personal data, please contact us:
Email: info@dukkan.az
Phone: +994 51 500 59 59
13. POLICY UPDATES
We may update this Privacy Policy from time to time.
Any changes will be published on this page.
ВАЖНО (из практики Meta)
Чтобы Meta 100% приняла:
Страница должна быть доступна по ссылке, например:
https://dukkan.az/privacy-policy
Ссылка на Privacy Policy должна быть:
в футере сайта
указана в Meta Business Manager
Домен сайта = домен в Meta
Текст не менять смыслово, особенно блоки:
Use of WhatsApp
Data Sharing
14. MARKETING AND PROMOTIONAL COMMUNICATIONS
The Operator has the right to send the User informational and promotional messages about new products and services, special offers, promotions, and events of Dukkan Restaurant, including via WhatsApp Business.
The User may opt out of receiving such informational or promotional messages at any time by sending an email to info@dukkan.az with the subject
“Opt-out of promotional messages”,
or by using any other opt-out method provided in the message.
